Free return within 14 days in New Zealand.
If for any reason, you are not satisfied with an item purchase at www.projectjuly.co.nz, simply return it to us within 14 days from the date of delivery.
To proceed with a return or an exchange please fill out our return form online here.
We will happily provide an exchange, credit or refund, in accordance with the following policy.
Items must be returned in their original condition, with no sign of wear, and with all swing tags attached. If your items show any sign of wear (includes, but is not limited to: string perfume, cigarette smells, or body odour; rips, tears, stains or pet hair; missing or damaged product tags) your return request will be void and the item will be returned to you.
Returning an item is at the customers risk and items lost in transit will not be compensated for.
Your refund will be processed within five working days of Project July receiving and approving the return.
Project July will refund the purchase paid to your credit card or bank account, with which you made the original payment. Only the original purchaser of the product(s) can request a return, as the refund will be directly made to the card with which the payment was made.
Your refund may take 1 – 3 working days to show as a refund on your credit card or bank account.